TERMS & CONDITIONS JACKIE LOCATIONS
RATES & ACCOMMODATION
All the rates are in euros and are daily rates. The gathering room in Maison Jackie is designed for a staycation for 2 people, a seated event accommodating with a maximum capacity of 18 people, a reception up to 40. Or if you prefer a garden gathering, your invitations can stretch up to 75 guests.
BOOKING & PAYMENT
All the bookings are pre-paid. We only accept online payments. In order to provide our Guests with a secure payment system we choose to work with our booking platform which you can access here.
We will send you an Invoice with the name of the reservations. If you want to include any Vat Number or if you want the invoice in a different name or company name, please inform us on the booking form.
If you have any problems or doubts during the booking process, please contact us to our booking email firstname.lastname@example.org.
COVID-19: For new bookings and/ or cancellations, please contact our team at email@example.com.
Cancellation fee policy:
• Cancellations 60 days or more* prior to arrival – 20% of total stay retained by Jackie Bohème
• Cancellation 59 to 16 days* prior to arrival - 50% of total stay retained by Jackie Bohème
• Cancellation 15 days* prior to arrival – 100% of total stay retained by Jackie Bohème
Cancellations are only effective on receipt of written notification. To cancel a reservation please contact: firstname.lastname@example.org
The refund of any of the percentages written above, can take from 5 to 25 days after the cancelation depending on the bank.
No refunds are given for ‘no show’, vouchers, flight cancellations, delays or departure from the houses early or by any mistake on the booking process.
We reserve the right to modify, alter, or substitute all or any part of our services when reasonably necessary or advisable. Should this occur, we agree to provide the best alternative available.
Jackie Bohème has the right to cancel the reservation in the following cases:
Arrival time should be announced in advance to enable sufficient organization of the guest’s check-in and access key delivery.
Check in time, is any time after 9am. If guests are expecting to arrive before 9am, it is important to let us know the exact arrival and departure time, as we do not have a 24-hour reception service. Check out time on the date of departure is 5pm, unless confirmed otherwise by our team.
Any complaint about the booking service must be notified to Jackie Bohème in writing or by email as soon as possible. Any complaint regarding your stay must be brought to the attention of the management as early as possible during your stay and, if not resolved to your satisfaction, should be notified in writing no later than 14 days after departure.
Jackie Bohème and its owners, directors, management and employees shall not assume liability for any illness, injury or death to persons visiting the properties nor for any other incident of any nature involving any client(s) while they are on the property, nor while travelling to or from the properties. Jackie Bohème BV cannot be held responsible for loss or damage to private property, however it may be caused.
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